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Stonham Barns Golf Centre Stonham Aspal, Suffolk, IP14 6AT |
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- Golf Sale
- Golf Clubs
- Accessories
- Golf Balls
- Golf Bags
- Golf Clothing
- Golf Shoes
- Juniors
- Golf Trolleys
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Customer CommentsHere at Golf Direct we try very hard to offer a good quality customer service. If we should have any problems with an order we will make contact with the customer to let them know what's going on. We have started to receive e-mails from customers that have kindly let us know how happy they have been with our service and here are a few of their comments:
From: jose.xxxx@rws.nl To: sales@golf-direct.co.uk Subject: To Golf Direct Hello Tony, The red Ben Sayers set and the trolley are great. Thank you for everything. I wish you a healty and very good 2012. Regards, José From: robertxxxxxxx@yahoo.co.uk To: Sales - GD Subject: Re: Customer comment - order 23378 Hi Tony The waterfront rain suit arrived this morning (Saturday) and I am well chuffed with it. I believe this is the mark of a really good company because when I ordered the original waterproof it was too small with jumpers underneath. And yet you sorted it and quickly without any argument. Within a week, you refunded my postage and sent me a size larger. I shall have no hesitation in buying stuff from you again. Many thanks. Bob From: jimxxxxxxxxx@hotmail.com] To: pauld@golf-direct.co.uk Subject: Thanks Paul Paul trolley turned up bang on time and is exactly what I wanted better than my first choice. You did not just sell a trolley you sold your company - Tell your boss - I will tell everyone about the service. Many thanks for your effort small sale but will pay off. Thanks Jim W From: pete.xxxxxxx@balmainxxx.co.uk To: sales@golf-direct.co.uk Subject: RE: MotoCaddy Pro Series Cat Bag Broken Pocket Hi Tony / Paul Just to let you know that I have returned to work today to fine a nice New Bag sitting in our "Goods In" Dept waiting for me!! Many thanks to you both for you help in resolving this matter so quickly!! Pete From: jack-xxxxx@live.co.uk To: sales@golf-direct.co.uk Subject: Feedback The Nike SQ Stand bag I ordered arrived yesterday. I am extremely happy with the product and the service you've provided. Thanks so much for the great prices/product/service, you constantly kept me up to date with my order which arrived in a mere few days, thanks so much for the service will definately use again! Regards Jack From: xxxxxxchan@hotmail.com To: sales@golf-direct Subject: RE: Refund Joe Shoes arrived as scheduled and are just as expected, a top quality product. Great value, great service, Joe, I'll be back ! Kind regards Ian From: dazandgxcxxxxxx@xtra.co.nz To: tony@golf-direct.co.uk Subject: RE: Golf Direct Order : 20399 Hey Tony I am sure it will be ok – just so much snow it’s amazing. Sorry to say but yes it’s very warm here – the benefits of Xmas in summer! Thanks for the great service – online sites are such a help for me being here with family all still there and I am glad to have found your golf site. My husband has also noticed that you can ship worldwide so I am sure we will order again! Have a great Christmas Gaynor From: sassy_chick2xxxxx@hotmail.com To: sales@golf-direct.co.uk Subject: RE: Golf Direct - Order acknowledgement #20090 Hi Sales Team I received the parcel this afternoon. Would just like to say thank you. Your customer service has been great and you have been a pleasure to deal with. Hopefully Dad will like the jumpers! Regards Lowri From : declan@xxxxxxx.com To: sales@golf-direct.co.uk Subject: RE: Your order from Golf Direct is due for delivery 1 December Thanks All received and accounted for. I appreciate both your quick response and the no nonsense way you sorted out the delivery hiccup and the missing 5 iron. Your profit on this set is probably shot to hell. However I will be keeping your website on my favourites list and promise to spread the good word whenever I get a chance. Thanks again. Declan From: hscoxxxxxx@hotmail.co.uk] To: tony@golf-direct.co.uk Subject: RE: Golf Direct I would just like to say thank you very much for an extremely prompt reply and an excellent service I am extremely impressed thank you for making it very easy. Yours very thankfully Hayley From: xxxxxt@laposte.net To: tony@golf-direct.co.uk Subject: Re: order 19817 Tony My order was delivered this afternoon: everything is ok. Thank you for this safe and fast delivery. I won't hesitate to recommend your shop and deal again myself with you. Regards D.Wuilmet From: shelagh.xxxxxxxx@googlemail.com To: sales@golf-direct.co.uk Subject: Excellent service I just wanted to say thank you very much for your incredibly efficient service - I ordered some golf balls for my father's birthday two days ago and they are with him today in time for his birthday tomorrow! Excellent! Kind regards Shelagh Mobile: 07815 XXXXX Email: shelagh.xxxxxxxx@googlemail.com From: sue.xxxxxxx@tldallas.com To: sales@golf-direct.co.uk Subject: Order No 19500 Dear Team Just thought I would let you know that my order was delivered today at approx 1.15pm. I only ordered it yesterday at 1.50pm. Thank you very much, your service is excellent. Sue From: john.xxxxx@sigmasoap.com To: 'Paul C' Subject: RE: Delivery Hi Paul Just to let you know my parcel arrived at 3.25 today , thank you very much I will definitely use your online facilities again in the future. Best regards John From: Stevenxxxxxxx.pgds.com To: sales@golf-direct.co.uk Subject: RE: Price match on Mizuno MX 100 Irons 4-SW Steel Hi Tony Just wanted to say thanks for the great service provided by Golf Direct. My new clubs arrived yesterday, very well packaged and in the allocated 1 hour delivery slot. Will definitely be recommending you to friends. Thanks Steve Steven xxxxxxx PXXXX Desktop/Wintel Design From: xxxxxx@btinternet.com To: 'Sales - Golf Direct' Subject: RE: Order No 18600 - Ref xxxlong Paul Not just ok, very good indeed. My thanks to Masters for their after sales service, but more importantly thanks to you and Golf Direct. With Customer Service being a joke with many companies, it is a refreshing that there are companies like yours who still realise that good service brings more business. I will most certainly recommend you to my friends and colleagues and you can quote me on that. Many thanks and best regards, Paul From: xxxxxxxx@smithxxxx.freeserve.co.uk To: sales@golf-direct.co.uk Subject: Thank you Re: Order no xx8763 Just a one liner to thank you for the superb service in supplying the Powakaddy – I was expecting delivery to be in the 6 – 8 days quoted but to get an email with a delivery time was first class – the delivery driver arrived EXACTLY ON TIME – I will highly recommend your company. Thanks again B Smith To: 'Sales - Golf Direct' Subject: RE: Order No 18600 - Ref 1007long Paul I am really impressed with the time you are giving to such a small issue. It is just this sort of attention to detail that puts Golf Direct ahead of the rest. Equally, it is good that Masters are ready to respond to the problem. Thanks for your help. Best regards Paul From: John xxxxxxxxxxxxx [mailto:xxxxxxx@sky.com] To: sales@golf-direct.co.uk Subject: Order Number 18354-Ref 1006hami I placed this order on 16 June and was delighted that delivery was made on18 June. This is superlative service and I am very grateful. The goods received were ideally what I wanted and the quality is first class. Thank you very much and I shall certainly contact your site again when the need arises. Regards, John From: Murphy xxxxxxx (NHS National Services Scotland) [xxxxxxxxxxxx@nhs.net] To: paul@golf-direct.co.uk Subject: RE: Order Number 17989 That’s fantastic Paul, thanks very much for dealing with this promptly. I have received a fantastic service from the staff at Golf-direct and it’s good to see that some companies can still offer such good customer service. Kind Regards Amanda From: val shaw [mailto:xxxxxxxxxxx@ntlworld.com] To: paul@golf-direct.co.uk Subject: thank you! Hi Paul Received my order today and want to congratulate your company on excellent service, very easy transaction and delivery was quicker than expected even though it was 'Free' I will definately be recommending you to my golfing pals, by the way brilliant prices Thanking you once again Val Shaw From: gemma.xxxxxxx@hotmail.co.uk To: sales@golf-direct.co.uk Subject: RE: May I thank you for you help and understanding and your fantastic customer serivce and quick repsonse throughout my enquiry. Kind regards Gemma From: xxxxxxxxxxxx@nokia.com To: sales@golf-direct.co.uk Subject: RE: Offer for set of Mizuno irons Dear Tony Today I received a box and everything was just as expected. THANK YOU! Again, THANK YOU very much for your brilliant service. If there is anywhere I can write a review for your service, just point me in that direction. Yours faithfully Nils From: ptrclaire@aol.com [mailto:xxxxxxxxxxxx@aol.com] To: sales@golf-direct.co.uk Subject: Re: Order number 16394 Hello Tony, I received the parcel from yourselves a couple of days ago. Just want to say thank you so much for making an online order so easy and if there is anything else I can think of for presents to my husband and father for golfing, I will order through you again without hesitation. Many thanks indeed! Claire From: Bill Grey [mailto:xxxxxxxxxxxxx.demon.co.uk] Subject: Hill Billy Terrain Order No 16363 Hi Paul The Hill Billy arrived at approx 10.45 am this morning. Thanks for a brilliant service. Regards Bill Grey From: Mel Underdown [mailto:xxxxxxxxx@blueyonder.co.uk] To: sales@golf-direct.co.uk Subject: feedback Dear Sir I would like to thank you for your very prompt and efficient service, I ordered a gift voucher yesterday afternoon and recieved it this morning once again thank you very much. Peggy Underdown From: Brian Watson [mailto:xxxxxx@u.tv] To: tony@golf-direct.co.uk Subject: RE: regarding order ref #14163 Hi Tony, I wanted to wait until I received the goods before getting back to you on this. They arrived today and all is in perfect condition and when I got the invoice I was only charged for the 2 day delivery so everything is fine from my point of view. I appreciate you getting back to me so promptly on both my original order and the delivery query. I accept that small mistakes like this can happen and in this case it has been at no additional cost or hassle to me. I'll certainly be purchasing from you again in the future and also recommending your site to others involved in my golf society :) Regards Brian Watson Contact Centre Supervisor u.tv From: Heaton, John [mailto:xxxxxxxxxxxxx@Hammonds.com] To: 'sales@golf-direct.co.uk' Subject: Comments To whom it may concern I just wanted to drop you a quick line to thank you very much for getting my golf bag and hat to me in very quick order. I appreciate the extra effort you went to to get it in the post for next day delivery. Anyway, I felt compelled to say thanks! I will no doubt be using your service again. Please can you forward this email to the powers that be in your organisation as they should be aware that you have provided an excellent service. Kind regards John Heaton Associate Corporate Strategy Finance, Birmingham Hammonds; |
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